PRIVACY POLICY

Last Updated: 07/01/25

1. INTRODUCTION

Fast Auto Quote ("Company," "we," "us," or "our"), operated by The Switchboard LLC, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services (collectively, "Services").

Important: By using our Services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect information you voluntarily provide, including:

Contact Information: Name, email address, phone number, mailing address
Business Information: Business name, industry type, number of employees, revenue
Insurance Information: Coverage needs, current policies, claims history

IMPORTANT CLARIFICATION: We only collect name, phone number, and email address for quote delivery purposes. We do NOT collect financial information, credit card numbers, bank account information, Social Security numbers, driver's license numbers, or credit data.

2.2 Information Collected Automatically

When you use our Services, we automatically collect:

Device Information: IP address, browser type, operating system, device identifiers
Usage Information: Pages visited, time spent, links clicked, referral sources
Location Information: General geographic location based on IP address
Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies (including Meta Pixel)

2.3 Information from Third Parties

We may receive information from:

Insurance carriers and agents
Data brokers and marketing partners
Social media platforms
Public records and databases

3. HOW WE USE YOUR INFORMATION

3.1 Primary Business Purposes

Quote Generation: Matching you with appropriate insurance providers
Lead Distribution: Sharing your information with insurance carriers and agents
Communication: Responding to inquiries and providing customer support
Service Improvement: Analyzing usage to enhance our Services

3.2 Marketing and Advertising

Sending promotional emails and offers
Targeted advertising on our website and third-party sites
Market research and analytics
Customizing your experience
Measuring advertising performance using cookies and tracking technologies (including Meta Pixel)

3.3 Legal and Compliance

Complying with legal obligations
Preventing fraud and protecting security
Enforcing our Terms of Service
Responding to legal requests

4. HOW WE SHARE YOUR INFORMATION

4.1 Insurance Providers

Primary Sharing: We share your information with insurance carriers, agents, and brokers who may provide quotes or services you've requested.

4.2 Service Providers

We share information with vendors who help us operate our business:

Technology providers (hosting, analytics, security)
Marketing and advertising partners
Customer service providers
Payment processors

4.3 Business Transfers

In connection with mergers, acquisitions, or asset sales, your information may be transferred to the acquiring entity.

4.4 Legal Requirements

We may disclose information when required by law or to:

Comply with legal process
Protect our rights and property
Ensure user safety
Prevent fraud or illegal activities

4.5 Affiliates

We may share information with our corporate affiliates and subsidiaries for business purposes.

5. COOKIES AND TRACKING TECHNOLOGIES

5.1 Types of Cookies

We use several types of cookies and tracking technologies:

Essential Cookies: Required for website functionality
Analytics Cookies: Help us understand website usage
Marketing Cookies: Enable targeted advertising
Preference Cookies: Remember your settings and preferences
Meta Pixel: We use Meta Pixel and similar tracking technologies to measure advertising performance and improve our advertising campaigns

5.2 Call and Session Recording

We may record telephone calls between you and us, regardless of who initiates the call. We may also monitor, record, and retain:

Content of text messages and electronic communications
Website activity, clicks, and keystrokes on our websites
All interactions for quality control and training purposes

By communicating with us or using our website, you consent to such recording and retention.

5.3 Tracking Pixels and Clear GIFs

We use tracking pixels and clear GIFs to:

Track which pages are viewed and when
Measure how long pages are viewed
Monitor email interactions
Associate activity with IP addresses and browser information
Connect activity to personal information when provided

5.4 Your Cookie Choices

You can control cookies through:

Browser settings (accept, reject, or delete cookies)
Third-party opt-out tools
Our cookie preference center (when available)

6. DATA SECURITY

We implement comprehensive security measures to protect your information:

6.1 Technical Safeguards

Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Controls: Multi-factor authentication and role-based access
Network Security: Firewalls, intrusion detection, and monitoring systems
Secure Hosting: SOC 2 compliant data centers with physical security

6.2 Administrative Safeguards

Employee Training: Regular privacy and security training programs
Background Checks: Screening for employees with data access
Access Management: Principle of least privilege access controls
Incident Response: Comprehensive data breach response procedures

6.3 Physical Safeguards

Facility Security: Controlled access to data processing facilities
Equipment Protection: Secure disposal and sanitization procedures
Environmental Controls: Protection against natural disasters and threats

6.4 Security Limitations

Important: No security system is completely secure. While we implement industry-standard safeguards:

Internet Transmission: Data transmission over the internet carries inherent risks
User Responsibility: You are responsible for maintaining account security
Third-Party Services: Security of third-party services is governed by their policies
Breach Notification: We will notify you of security incidents as required by law

By using our services, you acknowledge these security limitations and agree that we cannot guarantee absolute security of your information.

7. DATA RETENTION

We retain your information for as long as necessary to:

Provide our Services
Comply with legal obligations
Resolve disputes
Enforce our agreements

General Retention Periods:

Account information: Until account deletion or 7 years after last activity
Marketing information: Until you opt out or 3 years after last interaction
Transaction records: 7 years for compliance purposes

8. YOUR PRIVACY RIGHTS

8.1 General Rights

You have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information (subject to legal limitations)
Opt out of marketing communications
Restrict certain uses of your information

8.2 How to Exercise Rights

To exercise your rights, contact us at:

Email: legal@theswitchboardmarketing.com
Online form: https://theswitchboardmarketing.com/partner-with-us

We will respond to requests within 30 days (or as required by applicable law).

9. STATE-SPECIFIC PRIVACY RIGHTS

9.1 California Residents (CCPA/CPRA)

Your California Privacy Rights Under the California Consumer Privacy Act:

Categories of Personal Information We Collect:

IMPORTANT NOTE: The table below represents potential data categories as defined by California law. However, we want to clarify that we ONLY collect name, phone number, and email address for quote delivery purposes. We do NOT collect financial information, credit data, Social Security numbers, driver's license numbers, bank account information, or credit card numbers.

Category	Examples	Collected	Business Purpose
A. Identifiers	Name, email, phone, IP address	YES	Quote delivery, customer service
B. California Customer Records	Name, phone number, address	YES	Quote delivery, contact purposes
C. Protected Classifications	Age, race, gender, marital status	NO	Not collected
D. Commercial Information	Insurance interests, quote history	YES	Service delivery, business analytics
E. Biometric Information	Voice recordings (calls only)	YES	Call recording, quality assurance
F. Internet/Network Activity	Browsing history, website interactions	YES	Website analytics, advertising
G. Geolocation Data	General location from IP address	YES	Service delivery
H. Sensory Data	Call recordings	YES	Quality assurance
I. Professional/Employment	Business ownership information	YES	Business insurance quotes
J. Education Information	Education records	NO	Not collected
K. Inferences	Profiles reflecting preferences and behavior	YES	Personalized service

Personal Information Excluded:

Publicly available government records
De-identified or aggregated information
Health information covered by HIPAA
Information covered by GLBA or FCRA
Driver information covered by Driver's Privacy Protection Act
Financial information including credit data, Social Security numbers, driver's license numbers, bank accounts, and credit card information (WE DO NOT COLLECT THIS)

Your Rights:

Right to Know: Request details about personal information collection, use, and sharing
Right to Delete: Request deletion of personal information (subject to legal limitations)
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt out of "sale" or "sharing" of personal information
Right to Limit: Limit use and disclosure of sensitive personal information
Right to Non-Discrimination: We will not discriminate for exercising your rights

How to Exercise Your Rights:

Online: Privacy Request Form
Email: legal@theswitchboardmarketing.com

Do Not Sell My Personal Information: Click here to opt out

9.2 Virginia Residents (VCDPA)

Virginia residents have rights similar to California residents, including:

Access, correct, delete, and portability rights
Opt-out of targeted advertising and sales
Appeal our decisions regarding your requests

9.3 Colorado Residents (CPA)

Colorado residents have similar rights to Virginia residents, plus:

Right to opt out of profiling for legal or significant effects

9.4 Connecticut Residents (CTDPA)

Connecticut residents have rights similar to Virginia and Colorado residents.

9.5 Utah Residents (UCPA)

Utah residents have the right to:

Access and delete personal information
Opt out of targeted advertising and sales

10. GRAMM-LEACH-BLILEY ACT (GLBA) NOTICE

Important Financial Privacy Notice: As a provider of financial services, we are required by federal law to provide this notice about our privacy practices regarding your financial information.

CLARIFICATION: While this section is included for compliance purposes, we want to reiterate that we do NOT collect financial information such as credit data, bank account information, or credit card numbers. We only collect name, phone, and email for quote delivery.

10.1 Information We Collect

We collect information about you such as:

Contact information (name, email, phone)
Insurance needs and coverage information
Business information for commercial quotes

10.2 How We Share Information

We may share your information with:

Insurance companies for quote purposes
Licensed insurance agents and brokers in our network
Service providers who assist with our business operations
Other parties as permitted by law

10.3 Your Opt-Out Rights

You have the right to limit our sharing of your information. To exercise this right:

Email: Legal@theswitchboardmarketing.com
Mail: Privacy Officer, The SwitchBoard LLC, 1849 W 645 S Orem, UT 84059
Online: Visit www.fastautoquote.org/do-not-sell

10.4 Security of Information

We maintain physical, electronic, and procedural safeguards that comply with federal standards to protect your information from unauthorized access and use.

11. CHILDREN'S PRIVACY

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.

12. INTERNATIONAL DATA TRANSFERS

If you access our Services from outside the United States, your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

13. THIRD-PARTY LINKS AND SERVICES

Our Services may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

14. MARKETING COMMUNICATIONS

14.1 Email Marketing

You may opt out of promotional emails by:

Clicking "unsubscribe" in any marketing email
Contacting us directly
Updating your account preferences

14.2 Phone and Text Marketing

You may opt out of phone and text marketing by:

Replying "STOP" to text messages
Requesting removal during phone calls
Contacting our opt-out line

Note: Opting out may prevent you from receiving requested quote information.

15. UPDATES TO THIS POLICY

We may update this Privacy Policy periodically. We will notify you of material changes by:

Posting the updated policy on our website
Sending email notifications to registered users
Providing notice through our Services

Continued use of our Services after changes constitutes acceptance of the updated policy.

16. DATA BREACH NOTIFICATION

16.1 Our Commitment

We invest significant resources to protect your personal information from unauthorized access, use, or disclosure.

16.2 Breach Response Procedures

In the event of a data security incident:

Immediate Assessment: We will promptly investigate and assess the scope of any breach
Containment: We will take immediate steps to contain and remedy the incident
Law Enforcement: We will cooperate with law enforcement as appropriate
Regulatory Notification: We will notify relevant authorities as required by law

16.3 User Notification

If a breach affects your personal information, we will notify you:

Timing: Without unreasonable delay, consistent with law enforcement needs
Method: Via email, postal mail, or prominent website notice
Content: Description of incident, information involved, and steps taken
Guidance: Recommendations for protecting yourself from potential harm

16.4 Limitation of Liability

Important Disclaimer: While we maintain robust security measures, no technology is completely secure. By using our services, you acknowledge that:

Inherent Risks: Internet-based services carry security and privacy limitations beyond our control
Criminal Activity: Unauthorized access by criminal individuals or entities may occur
No Guarantee: We cannot guarantee that information will never be accessed unlawfully
Limited Liability: Our liability for security incidents is limited as set forth in our Terms of Service

17. CONTACT INFORMATION

For privacy-related questions or requests, contact us at:

Privacy Officer
The Switchboard LLC
1849 W 645 S Orem, UT 84059

Email: Legal@theswitchboardmarketing.com

This Privacy Policy was last updated on 07/01/25. Please check this page periodically for updates.